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Common questions
Answers,
without the wait.
These steps solve the most common requests. If they do not work for you, send us a message below.
How do I manage or cancel a subscription?+
Subscriptions are managed by the store where you made the purchase. On Android, open Google Play → Payments & subscriptions → Subscriptions. Select the app, then choose the option you need.
I paid, but premium is not active.+
Confirm that your device is signed in to the same store account used for the purchase. Reopen the app and look for “Restore purchase” on the paywall or settings screen. If access is still missing, contact us with the order ID.
The app closes or does not load.+
Install the latest app update, restart your device, and check your internet connection. If the issue continues, tell us your app name, device model, operating-system version, and the last action you took before the problem appeared.
How can I request access to or deletion of my data?+
Email us from the address linked to your account and state which app you use. Write “Privacy request” in the subject and explain whether you want to access, correct, or delete your information.
Where can I read an app's legal policies?+
Each app page includes links to its Privacy Policy, End User License Agreement, CCPA notice, and Copyright Policy. You can also open the general Privacy Policy or Terms of Use.
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